I’ve forgotten how painful Xbox LIVE can be when it completely refuses to behave – a memory that was more than brought to the front again the last couple of weeks, after my Halo 3 experience sank down the drain because LIVE thought it would be really hilarious to drop me from the match when I least expected it. But to make up for all those lost days on LIVE, and to coincide with the first Xbox LIVE Arcade community awards, Microsoft had announced a couple of days back that the award-winning Aquanox-meets-Unreal Tournament Domination underwater shooter Undertow would be made available to all Gold and Silver members from Wednesday through Sunday. As announced, the game, regularly priced at 800 MS Points, is now available for free download to everyone on Xbox LIVE until Monday, 28 January, 2008 1:30 PM IST.

Now, while I appreciate the gesture, I just can’t condone the fact that this game is taking the place of a regular Xbox LIVE Arcade release every Wednesday, not to mention that the LIVE service isn’t working right even now, after a whole damn month of problems. And what’s worse is that the game, apparently an appeasement for a service that wasn’t working the way it was supposed to (10 million new subscribers notwithstanding) has a small download window on it, after which it reverts to selling for its usual 800 points. Why not run the promotion for at least a week? Wouldn’t it have been better to have users register themselves at the Xbox.com page and get 800 Points instead of having a game thrust onto them that they may already have or not really want?

And what about the Indian Xbox LIVE users who might have already bought the game? We called up Xbox Support today morning and when we got through to a rep, we dropped the bomb and asked Microsoft about what happens to people who have already paid for Undertow. After acting completely clueless about the whole thing at first, and after reintroducing us to the annoying hold music for some time, they came back and said that they would indeed credit the 800 points into our account once they verified our Download History to make sure we had bought the game before yesterday. So, if you’ve already bought the arcade game, then all you have to do is call the Xbox support lines listed here, give them your gamertags and get your 800 points to spend as you please. You lucky dogs you!

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• Abhinav Says:
  Thursday, January 24th, 2008 06:47 pm GMT +5.5 at 6:47 pm

  Ok, but what do I, as a paying XBL- Gold customer get extra out of this? If the XBL- Silver members are getting the same goodies as us, then what do I get extra for the hard earned money that I put in for a service that didn’t work for almost a month?